Terms Of Sale
For Community Clinic Call
What these terms cover.
These are the terms and conditions on which supply our service to you (“service”). Please note that Community Clinic Calls will take place between you and Francesca Tortora, unless discussed and agreed between the parties in advance. The service includes the following elements:
- one (1) live audio or video call with us for up to one (1) hour; and
- one (1) PDF or similar document with recommendations and links to relevant platforms and service providers.
Please note that the service does not include any additional time, support or materials other than those listed above.
Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide service to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Key information in these terms.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This key information is set out in these terms and on the sales page on our website for the service you are purchasing. The key information we give you by law forms part of this contract as though it is set out in full here. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Other documents relevant to your purchase.
When buying any service from us, you also agree to be legally bound by our Privacy Policy, which sets out the personal information we collect from you, how it is processed and who has access to it.
Are you a business customer or a consumer?
In some areas you will have different rights under these terms depending on whether you are a business or consumer.
You are a consumer if:
- You are an individual.
- You are buying the service from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
You are a business customer if:
- You are an individual or an entity.
- You are buying the service from us wholly or mainly for use in connection with your trade, business, craft or profession.
This service is for consumers and business customers wanting advice about building and growing communities.
We are not able to provide any personal support or business support related to anything outside of community-related matters. If you require personal or other business support, please do not proceed with this purchase. Instead, please get in touch via email at frankie@doingitforthekids.net and we will direct you to the best services for your needs.
If you are a business customer this is our entire agreement with you.
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation based on any statement in this agreement.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are.
We are Doing It For The Kids Limited, incorporated and registered in England and Wales with company number 11867934 whose registered office is at Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.
How to contact us.
To contact us, please email us at frankie@doingitforthekids.net
OUR CONTRACT WITH YOU
How to make an order from us.
The Community Clinic Call service must be booked and paid for at least 48 hours prior to the requested date and time. Below, we set out how a legally binding contract between you and us is made.
You place an order for the Community Clinic Call service by choosing a date and time that is suitable for you. Once you are ready to purchase, you will enter your name, email address, payment details, and answer some qualifying questions regarding your purchase. To purchase the Community Clinic Call service, you must click the “Schedule Event” button. When you click the “Schedule Event” button, you understand and agree that you will be charged for the Community Clinic Call service via the payment details you have provided.
How we will accept your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service, or we will immediately refund you if your payment has been processed. This might be because:
- of unexpected limits on our resources which we could not reasonably plan for;
- we have identified an error in the price or description of the service;
- we are unable to meet a delivery deadline we have specified;
- the service is unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the service from us;
- we are not allowed to sell the service to you; or
- for any other reason and at our absolute discretion, we choose not to sell the service to you.
PRICE AND PAYMENT
Where to find the price for the service.
The price of the service will be the price indicated on the order pages when you placed your order on our website. We use our best efforts to ensure that the price of the service advised to you is correct. However please see below for what happens if we discover an error in the price of the service you order. The price of the service is in Pounds Sterling (£)(GBP).
What happens if we got the price wrong.
It is always possible that, despite our best efforts, the service may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When you must pay and how you must pay.
We accept payment with Google Pay, Apple Pay, debit and credit cards. When purchasing the Community Clinic Call service, you must pay for the service at the time of scheduling your call.
Your payment information.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the service is secure by using an encrypted secure payment mechanism, in this case, Stripe. However, in the absence of negligence on our part, any failure by us to comply with these terms or our Privacy Policy, or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
OUR RIGHTS IN RELATION TO THE PRODUCTS
Our intellectual property rights in relation to the service.
We are the owners or licensees of all intellectual property rights in the website, and the service you purchase, including any databases that hold relevant information about the website or its service. These rights are protected by copyright or trade mark registration and you may only use the service, or any part of them, in accordance with these terms. Upon payment of the price for our service, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the service for your own personal, non-commercial use. You must not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any service, or part of the service, that you purchase from us unless agreed with us in writing. To do so would be breaching our intellectual property rights, and we reserve our rights to take legal action if this occurs.
PROVIDING THE SERVICE
Providing the one-off Community Clinic Call service.
We will attend, provide and complete the Community Clinic Call service on the date agreed with you during the order and purchase process, or such other date as discussed and agreed between you and us.
We are not responsible for delays outside our control.
If our supply of the service is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any service you have purchased but not received.
What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the service to you. This will have been stated in the description of the service on our website or on the purchase page for the service. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the service late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Cancelling or Rescheduling Your Community Clinic Call.
You may cancel or reschedule your Community Clinic Call provided you give us at least 48 hours’ notice before the scheduled start time. Cancellation and rescheduling requests must be made by emailing us at frankie@doingitforthekids.net, and for cancellations made at least 48 hours before the scheduled start time, we will refund you in accordance with the refund information set out below. Any cancellation or rescheduling requests made less than 48 hours before the scheduled start time of the Community Clinic Call will result in your booking being forfeited, and you will need to book and pay for a new Community Clinic Call. No refunds will be given for forfeited calls.
Using AI-assistance in Community Clinic Calls.
We understand that you may want to use AI-assistance apps during your Community Clinic Call, including but not limited to apps used for note-taking, transcribing, summarising, listening or otherwise providing support. Please note that you will need our express permission to use such apps on our Community Clinic Call, and it is at our absolute discretion to refuse use or remove AI-assistance apps from the Community Clinic Call.
Confidentiality of information shared.
Both parties acknowledge and agree that confidential information may be shared by both parties in the lead up to and during the course of the Community Clinic Call service. For the purposes of these terms, confidential information includes but is not limited to technical information, business forecasts and strategies, marketing plans, customer or supplier lists, personnel information, financial data and proprietary information. Without reservation both parties agree to keep all confidential matters shared in connection with the Community Clinic Call service private, and both parties agree to take all reasonable actions to ensure that the confidentiality of such information is protected and maintained.
YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
Ending the contract because of something we have done or are going to do.
If you are ending the contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any part of the services which have not been provided. The reasons are:
- we have told you about an upcoming change to the service or these terms which you do not agree to;
- we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
- there is a risk that supply of the service may be significantly delayed because of events outside our control;
- we have suspended supply of the service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
- you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013).
If you are a consumer then you have 14 days after the day we email you to confirm we accept your order to change your mind and cancel your purchase of the service. However, once we have completed the service you cannot change your mind, even if the period is still running.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)
Tell us you want to end the contract.
To end the contract with us, please let us know by emailing us at frankie@doingitforthekids.net
You may use the model cancellation form below, but you are not required to:
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Cancellation form Francesca Tortora I hereby give notice that I cancel my contract of sale of the Community Clinic Call, ordered on [customer to insert purchase date]. Name of customer: [customer to insert name] Address of customer: [customer to insert address] Date: [customer to insert date] |
How and when we will refund you.
If you are entitled to a refund under these terms we will refund you the price you paid for the service by the method you used for payment. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind, your refund will be made within 14 days of your telling us you have changed your mind.
OUR RIGHTS TO END THE CONTRACT
We may end the contract.
We may end the contract for a service at any time by writing to you if:
- you break the contract between us, or do not comply with your obligations under these terms;
- you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service;
- we are unable to provide the service; or
- for any other reason and at our absolute discretion, we choose not to provide the service to you.
We may withdraw the service.
We may write to you to let you know that we are going to stop providing the service. We will let you know at least 48 hours in advance of our stopping the supply of the service and will refund any sums you have paid in advance for the service which will not be provided.
YOUR RIGHTS IN RESPECT OF DEFECTIVE CONTENT IF YOU ARE A CONSUMER
How to tell us about problems.
If you have any questions or complaints about the service, please contact us via email at frankie@doingitforthekids.net
If you are a consumer we are under a legal duty to supply services that are in line with our obligations under this contract.
See the box below for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.
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Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk In relation to services, the Consumer Rights Act 2015 says:
If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
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YOUR RESPONSIBILITIES IN RELATION TO THE SERVICES
You have certain responsibilities in relation to the service you purchase from us.
You agree that you will not redistribute, transmit, assign, sell, rent, exchange, commercially exploit, broadcast, modify, adapt, copy, edit, sub-licence, share, lend, or transfer any service, or part of the service, that you purchase from us unless agreed with us in writing.
You will ensure your own technical compatibility.
You are responsible for ensuring that any hardware you use to download and/or access the service, and any software you download or use to access the service, functions correctly. You acknowledge and agree that the provision of these requirements is your responsibility and is at your own cost.
We do not guarantee you any outcomes.
Please note that the Community Clinic Call service is an opportunity for you to learn from our experiences and does not constitute professional advice. Whilst we have utilised in creating the service, and will continue to do so in our dealings with you, our best endeavours and skills, we do not guarantee any specific outcome from your use of the service as any such outcome will vary based on the level of effort, engagement and implementation on your part. You agree that we are not and will not be liable or responsible for any of your actions, inactions, direct or indirect results in connection with the service.
Our recommendations of service providers.
We may share our experiences with using particular platforms or service providers, and recommend particular platforms or service providers to you for your own use. We may be affiliates of the platforms or service providers we recommend to you, and as such, we may receive a commission from the platform or service provider if you choose to engage them or purchase from them. These commissions are paid directly to us from the platform or service provider without any additional cost to you.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the service.
We are not liable for business losses.
If you are a consumer we only supply the service to you for private use. If you use the service for any commercial or re-sale purpose our liability to you will be limited as set out below.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS
We don’t exclude our liability in certain circumstances.
Nothing in these terms will limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Subject to the clauses above
- we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
- our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the total sums paid by you for the service under this contract.
OTHER IMPORTANT TERMS
We may transfer this agreement to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by the laws in England and Wales and you can bring legal proceedings in respect of the service in the English and Welsh courts.
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